Conference Calls Mexico - FAQS
Frequent Questions and Answers
We take great pride in our ability to meet the individual
needs of each and every client. We have assembled answers
to the most frequently asked questions about conference
calls to help ensure your calls run smoothly. If your questions
are not covered here, please contact us and we will do our
best to answer your inquiry...
Contents - click on question - BACK TO RETURN
1. Can you provide tracking
of conferencing usage by account billing codes?
Yes, you have the option to set up a conference
call and associate the call with a billing reference or
account code. When you receive your bill, it will group
all calls under that one particular account code and give
you a total for all calls within that billing account code.
We will also give you as many billing account codes as you
need for your own internal billing and accounting needs.
2. How detailed is your billing?
We provide very detailed information on
each conference call. Information included is chairperson’s
name, date and time, phone numbers that accessed the call,
connect and disconnect times, cost per participant, and
total cost along with total minutes used on the call
3. How do you bill? Monthly?
Weekly? Per Call?
Our standard method
of billing is to bill to your credit card after each call.
With appropriate credit, we have several billing
options to accommodate your needs.
We can bill monthly, weekly, daily or on a per call
basis. You choose whether you want us to invoice you with
Net 30 terms or if you want your calls charged to a credit
card.
4. Do you accept credit cards?
Yes. We accept Visa,
MasterCard, Discover and American Express.
1. What are the benefits of opening
an account?
When you open an account, you have the
power to immediately conduct a reservationless audio conference
or web conference. We send you a welcome kit that includes
everything you need to optimize your conferencing investment.
The welcome kit’s comprehensive desk guide gives you virtually
everything you need to know about our products to start
conferencing right away. And the welcome kit’s access card
puts users’ important account information and key commands
right at your fingertips. The portfolio of products
helps trim expenses associated with travel and creates a
more productive and efficient workplace by empowering you
to work closely together with business associates even when
you’re in different cities or countries. We also make it
easy to incorporate conferencing services into your organization
by providing personalized account service and customized
billing — all with no long-term commitment.
2. Do I have to sign a contract
to open a account? Are there any start-up fees or
other commitments?
No - we do not require contracts as we
earn your business on every call. However, we may offer
a lower rate for a one-year commitment. Whether you use
conferencing services once a day or once a month,
pricing is designed to accommodate you. With no start-up
fees or commitments, conveniently allows you to pay
per conference by credit card or to set up an account to
be billed at the end of the month.
3. How do I open an account?
It takes less than a few minutes to
request our services. Just
go to our "START services
link" to complete our on-line Service Request form.
4. How long does it take to set
up an account?
The account set-up process is very
quick and easy. Once you have submitted your request one
of our service representatives will contact you by phone
(during normal business hours - within one hour) to
complete your request. Shortly thereafter you will
receive our welcome email with all the dial-in
instructions to begin using our services. The services
are ready at this point to use 24 x 7 without a
reservation.
5. How do I make changes to my account?
How do I add new users to my account?
To make changes to your account or to
add new users, simply contact your sales representative,
and he or she will update all applicable account information.
6. If I have any questions, whom
can I call for help?
Conferencing Services contact numbers
are listed below
7. Are there any set-up fees?
No. Our services is free of set-up charges
and monthly fees.
8. Do
you offer competitive pricing for audio conferencing
services?
We want to become your partner for conferencing
services. We feel confident that you will be impressed with
our high level of service and the competitive rates that
we offer.
Let us provide a complete proposal
by email.
or Click here to get a complete written proposal
1. What audio conferencing services
do you provide? What is the difference between them?
We offer two different audio conferencing
services: 24/7 Instant Access and Operator Assisted.
24/7 Instant Access provides a quick and
easy way for people to meet regardless of their location.
With its easy phone access, 24/7 Instant Access gives you
the freedom to initiate conference calls immediately — without
a reservation. With Operator Assisted calls, a professional
operator is always available to help you choose the right
conference strategy and monitor your call if needed. Operator
Assisted Conferencing includes a host of complimentary features
available upon request to customize your call.
2. Will I get instructions on how
to use my reservationless service?
Yes. Once your user profile has been set
up, you will receive a confirmation e-mail with detailed
instructions, including your access number and code. In
addition, you will receive your welcome kit in the
mail with a comprehensive desk guide and handy wallet-sized
card containing your account information and instructions.
3. How do I start a 24/7 Instant
Access conference via the phone?
You can start or join an Instant Access
call via the phone by following the instructions below:
Moderator by Phone:
·
Notify call participants.
·
Dial your toll or toll free conference number.
·
Enter conference code.
·
Enter your PIN.
Participants by Phone:
·
Dial the number provided by the conference chairperson.
·
Key in conference code also provided by the conference chairperson.
4. How does a chairperson activate
various Instant Access call features?
In order to optimize your Instant Access
call, the chairperson may activate various call features
by using a touch-tone phone:
5. Is there a limit to the number
of participants who can join my call?
Our reservationless platform capacity
is unlimited. You can have up to 1,000 callers on a single
call before we recommend making a reservation.
6. Can ports be added for my larger
calls?
Yes - you can reserve as many ports as
you need.
7. Why should different moderators
in one company have different accounts?
If you set up multiple conferencing accounts,
you are able to hold two conference calls simultaneously.
When you receive your bill, you will know which particular
chairperson did the conference call and can allocate the
expense to the correct business unit.
8. Can I get a list of attendees
for my conference?
For reservation-based operator assisted
conference calls, you can request a participant list at
the time the conference call is scheduled. After the call
is over, we will e-mail you a list of all the participants
who joined the meeting.
9. Is operator assistance available
on my conference calls?
Operator assistance is available in all
types of conference calls. In an Instant Access reservationless
call, offers two options for reaching an operator:
A) Private Operator Assistance: You may
speak with an operator privately or request that an operator
join your conference.
B) We also offer Operator Assisted calls
where your operator is always available to help you choose
the right features to make any call successful.
10. What features are available
with my conference call?
The following are a few of the available
features. Talk to us about adding these and other enhanced
services to your call.
·
Question and Answer Session
·
Participant List
·
Tape Recording
·
Backdoor Communication Line
·
Coordinator Monitor
·
Transcription
·
Translation/Interpretation
·
Entry/Exit Announcements
·
Pass-code Security
·
Roll Call
1. What is web conferencing?
Web conferencing allows many users from
any location to participate in a real-time “virtual” meeting
with a simple Internet connection that allows for sharing
meeting related documents, applications and more.
2. What kinds of web-conferencing
services are offered?
Our primary web conferencing platform
is called StartVisuals. StartVisuals can handle of
all web conferencing needs for 95% of our users. We also
offer various other platforms of web conferencing services
based on your specialized needs.
3. How do I sign up for web-conferencing
services?
You can also set up an account by calling
1-800-804-8076
4. How do I start a web conference?
For more information on how to start a
web conference, visit our Customer Center
5. Do I need to set up a new access
number and access code each time I start a new conference?
No. Once it is set up, the account will
be assigned for your use 24 hours a day, 7 days a week.
6.
Do you provide training on your web-conferencing services?
We offer training and additional support
for our most robust conferencing tools. Learn how all of
our products can enhance the impact of your meetings by
joining one of our professional web conferencing trainers
for a quick group lesson or an in-depth private session.
For more information on training or to set up a custom training
session, please send us an email or call us at the toll
free number listed below.
7.
What are the technical requirements to participate in a
web-conference?
To find out more about web conferencing
technical requirements, call or write our sales representatives.
8. Can participants still see my
images/presentations if they don’t have the application
I am using?
Yes, your participants can see your presentation
even if they do not have the application installed on their
PC for viewing.
9. Can
I add audio to my web-conference?
Yes. It’s surprisingly easy to include
an audio conference with your web conference through one
interface. When you start your web conference you also have
the option to add an audio conference by selecting Add Audio.
When you and your participants sign in to join the conference,
you include your phone numbers. At that point, your phone
(and any attendees’ phones for which you have included a
direct dial number) will ring to start the audio portion
of the conference. It’s that easy.
If you have additional
questions or would like our friendly customer service area
to work directly with you please call or send an email request
to:
sales-service@conference-calls-mexico.com
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